SmallBizGenius Analysis
Flaviar receives mixed reviews, with customers praising its unique spirit selection and advent calendars, but also reporting issues with shipping, customer service responsiveness, and unexpected charges. While many enjoy the curated tasting experiences, others find the value proposition questionable due to high shipping costs and occasional product quality issues.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
6.0/10Customer service experiences are highly variable, with some reviewers praising prompt and helpful support, while others report difficulty reaching representatives and resolving issues like incorrect orders or unexpected charges. Some reviewers specifically mention positive experiences with individual representatives like Rodolfo, Milda, and Corky, while others describe being directed to chatbots instead of live agents.
30 reviews mention thisShipping & Delivery
5.5/10Shipping and delivery are frequent sources of complaint, with reviewers citing delays, damaged products (especially broken vials in advent calendars), and high shipping costs. Some reviewers also express frustration with the couriers used by Flaviar and the inability to receive timely deliveries.
32 reviews mention thisProduct Quality & Selection
8.0/10Many reviewers appreciate the wide selection of spirits and the opportunity to discover new brands and flavors, particularly through the advent calendars and tasting sets. However, some reviewers express dissatisfaction with the specific selections in the advent calendars, such as a preference for more diverse whiskey types beyond bourbon.
28 reviews mention thisAdvent Calendars
8.5/10The advent calendars are a popular product, frequently mentioned as gifts and enjoyed for the tasting experience they provide. Reviewers appreciate the packaging and the opportunity to sample a variety of spirits, though some have experienced issues with broken vials during shipping.
25 reviews mention thisSubscription & Billing
4.0/10Several reviewers report unexpected subscription renewals and difficulty obtaining refunds, leading to frustration and distrust. Some customers claim they were billed for subscriptions they did not want or were unable to cancel easily.
15 reviews mention thisPros & Cons
What Customers Love
"Flaviar has been a great way to find and enjoy a variety of spirits without marching all over town."
"Have purchased the advent calendar 5 years and love each year. Increases your exposure to all kinds of bourbons and whiskeys."
"Flaviar not only offers exceptional products at a great price, but their customer service has been top-notch in my experience. Milda and Corky are absolute badasses who went above and beyond when I needed help."
"Since I moved the the mountains of Western North Carolina, pursuing a retail liquor store isn't possible, and the state run ABC stores don't mostly carry the m..."
"The packaging was very robust, and everything was intact. I enjoyed the 150% commitment to the aviation theme, including a whiskey guide disguised as a passport..."
Common Complaints
"This is my 2nd order and im over it. Advertised that you had 6 days left to get orders delivered before Christmas, but somehow wont be delivered till January 2nd."
"I have been battling with this company for almost a month regarding product I ordered and never received. They have the worst customer service platform I have ever witnessed. You cannot speak with anyone..."
"this company billed me for a subscription that I did not want and refuses to refund the amount. It was $264. I tired communicating with them and it was impossible to talk to anyone. Very bad custom..."
"Really enjoy what Flaviar offers for whiskey lovers. Have enjoyed many bottles over the years. Only downside is shipping costs. Even with discounts, sometimes the same bottle is available locally..."
"The advent calendar presentation and everything is beautiful...but the whiskeys thus far (up to day 16) suck! They're pretty all bourbons...which I don't like."
Common Questions About Flaviar
Answers derived from customer review patterns
Is Flaviar legit and trustworthy?
Flaviar's legitimacy is a point of contention among reviewers. While many customers report positive experiences with product selection and discovery, a significant number express concerns about unexpected subscription charges, shipping issues, and difficulty resolving problems with customer service. Some reviewers explicitly state that Flaviar is not dependable, citing instances of orders not being fulfilled after payment. Others have had positive experiences and praise the company's selection and customer service. Potential customers should carefully consider these mixed reviews before making a purchase.
Based on 45 reviewsDoes Flaviar have good customer service?
Customer service experiences with Flaviar appear to be inconsistent. Some reviewers praise the promptness and helpfulness of specific customer service representatives, highlighting their ability to resolve issues quickly and efficiently. However, a larger number of reviewers report difficulty reaching customer service, experiencing long response times, or being directed to chatbots instead of live agents. These negative experiences often involve issues with shipping, billing, or damaged products, suggesting that customer service responsiveness may vary depending on the nature of the problem.
Based on 30 reviewsIs Flaviar worth it for small business?
Whether Flaviar is worth it for small businesses depends on their specific needs and risk tolerance. The curated spirit selections and advent calendars could be attractive for client gifts or employee perks, offering a unique and memorable experience. However, the reported issues with shipping delays, damaged products, and inconsistent customer service could create logistical challenges and potentially damage relationships. Small businesses should weigh the potential benefits against the risks before committing to Flaviar, and consider alternative options with more reliable service.
Based on 25 reviewsWhat is Flaviar's return policy like?
The reviews do not provide explicit details about Flaviar's formal return policy. However, several reviewers mention seeking replacements or refunds for damaged products, particularly broken vials in advent calendars. The success of these requests appears to vary, with some customers reporting prompt and hassle-free replacements, while others struggle to obtain satisfactory resolutions. Given the lack of clarity and the inconsistent customer service experiences, it's advisable to carefully review Flaviar's official return policy on their website before making a purchase.
Based on 10 reviewsWhy are Flaviar's advent calendars so popular?
Flaviar's advent calendars are popular due to their unique concept and the opportunity they provide to sample a wide variety of spirits. Reviewers appreciate the curated selection of whiskies and bourbons, often using the calendars as a way to discover new brands and flavors. The packaging and presentation of the advent calendars, including the passport-style tasting guides, also contribute to their appeal as gifts and personal treats. However, some reviewers have noted issues with broken vials during shipping and a preference for more diverse whiskey selections.
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